Company news
Case IH dealer network in QLD and NSW to benefit from widespread changes
05 Nov 2020
Case IH has
announced a strengthening of its dealership network across parts of Queensland
and NSW, with a number of existing dealerships expanding into neighbouring
communities.
Pete McCann,
General Manager Case IH Australia/New Zealand said the new dealership
arrangement is based on feedback from customers and an ongoing focus on
providing the highest level of customer service across the network.
“Our
dealerships are well known for their customer relationships and service
capabilities and this latest round of changes will only strengthen that, with
some of the strongest performers in our dealer network taking on new branch
locations,” he said.
The
expansion comes about due to Wideland Ag leaving the Case IH dealership
network.
Wideland Ag
has been part of the Case IH network since 2010, with six dealerships in
Tamworth, Gunnedah, Narromine and Gilgandra in NSW, and Toowoomba and Dalby in
Queensland.
Three Rivers
Machinery is now operating the Case IH dealerships in Narromine and Gilgandra,
in addition to its Warren branch, while Kenway & Clark – with dealerships
in Moree, Inverell, Wee Waa and Goondiwindi, has taken on the existing Case IH
dealership in Gunnedah and will open a new Tamworth Case IH branch early in
2021.
New
arrangements for the Toowoomba and Dalby Case IH dealerships are currently
being worked through and are expected to be confirmed in the November.
“We appreciate
this is a big change, and with North-West NSW and South-West Queensland on the
cusp of a busy harvest season, we know it’s a critical time. But we believe
these changes are for the benefit of our customers, and the dealer network as a
whole, and we thank customers in advance for their understanding and ongoing
support” - Pete McCann, General Manager, Case IH Australia/New Zealand
“Customers
can be assured they’ll receive the highest level of service and support during and
after the changeover to these new service providers. The dealerships expanding
into these communities are proven performers within our dealership network and
we know they have the tenure and experience to elevate the service levels
demanded by our customer base today and into the future,” Pete said.
“While
certain manufacturers prefer a dealer network made up of just a few ‘super
dealers’, at Case IH we strive to have a connection with the local community
through a network of locally-owned operators with a vast knowledge of the areas
in which they operate and a wealth of experience when it comes to customer
service and product support.
“These six
locations, once operated by one dealer, have now been reallocated to a number
of exceptional existing dealer groups, ensuring we strengthen these
locally-owned operators and maximise their opportunities, and those of their
customers, now and into the future. Quality and responsive customer service is
at the heart of everything we do and it’s important to us all of our customers
– regardless of the size of their business - receive the personalised attention
they deserve, rather than becoming lost in a corporate dealership model.”
During this
changeover period, Pete said customers should contact the new Case IH dealers
in their local area. For Tamworth customers, contact Kenway & Clark’s
Gunnedah branch with any inquiries prior to the new Tamworth branch opening,
and Dalby and Toowoomba customers can call 1800 232 583 should they require
assistance while the new arrangements are being confirmed. Case IH is also
committed to honouring all existing sales and maintenance contracts, and
warranties.
“We appreciate
this is a big change, and with North-West NSW and South-West Queensland on the
cusp of a busy harvest season, we know it’s a critical time. But we believe
these changes are for the benefit of our customers, and the dealer network as a
whole, and we thank customers in advance for their understanding and ongoing
support,” Pete said.
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