RACINE, Wis. — Beginning today, Case IH Advanced Farming Systems® (AFS)
customers will see an added level of support for their precision farming
investment. The new AFS Support Center provides 24/7/365 access to service and
support for everything from monitors, to guidance technology, to receivers, to
section control. This additional support will help Case IH customers stay on the
leading edge of technology while also minimizing downtime and offering solutions
around the clock.
“In cooperation with Case IH dealers, the AFS Support Center will provide the
new level of support required by today’s advanced technologies,” says Trevor
Mecham, Case IH AFS Marketing Manager. “Now, when a customer calls 855-4AFS-HELP
(855-423-7435), they will be connected to an AFS support engineer who is 100
percent dedicated to putting precision farming technologies to work in
conjunction with Case IH equipment.”
The AFS Support Center will further supplement the quality AFS services
offered through dealerships by providing highly trained support engineers with
quick access to additional resources. These support engineers will be able to
tackle particularly complex issues and will be fully integrated with a
centralized database/knowledge base. Also, product engineers are literally
footsteps away for additional support and knowledge.
“The AFS Support Center’s ability to assist with in-field support and
coordinate with the service provided through dealerships will give Case IH
customers an extended team of experts,” says Mecham. “This ‘one-stop shop’
allows the AFS Support Center and the technical support staff at dealerships to
“own” all issues through to resolution. Real-time data on product issues, trends
and analysis are supplemental benefits.”
Increased Value to Customers
“At Case IH, our goal is to provide a superior customer experience and the
new AFS Support Center enables us to take customer service to a new level,” says
Mecham.
“The AFS Support Center provides customers with additional resources and
extends their relationship with Case IH by solving issues quickly and
efficiently,” he continues. “We recognize that farming is not a nine-to-five
job, Monday through Friday. The AFS Support Center allows owners to save time
and improve overall efficiency. It’s a prime example of efficient power and
performance at its finest.”
Case IH AFS precision farming products offer the industry’s most accurate
autoguidance systems, easy-to-use machine control interfaces and accurate
variable rate delivery systems. Now, it offers best-in-class support through the
AFS Support Center, keeping Case IH in the leadership position.
“The AFS system provides Case IH customers with cutting-edge precision
solutions,” says Mecham. “It encompasses the full meaning of Case IH Efficient
Power through our products, our services and our people. And it is one more
example of how Case IH is leading the equipment industry and helping our
customers be ready.”