Parts and Service

Safety is an essential quality feature of an agricultural machine, which is why Case IH engineers take care to get every detail just right, and why they recommend using only genuine Case IH parts for the repair and maintenance of Case IH products. These parts comply with the same strict Case IH quality standards as all new components, which results in optimal compatibility, perfectly harmonious functioning of all parts, maximum product quality and includes a 6-month guarantee. This means you can be completely certain that your Case IH product value will be maintained.

CNH has invested over $100 million in recent years to provide the most demanding and rigorous tests of our products to date. We’ve developed an entire lubricants portfolio engineered specifically for Case IH equipment. While these products are cross compatible, only our OEM lubricants are:

• Built specifically for Case IH
• Tested and fully approved to meet or exceed API and CNH Material Standards (MAT)
• Approved for CNH limited warranties

The Case IH lubricants range was designed to deliver:

• Maximum performance
• Extended equipment service life
• Reduced fuel and oil consumption, resulting in reduced environmental impact

All Austoft 9000 sugarcane harvesters are built ready with the latest innovations in sugarcane production. Case IH autoguidance, known as AFS AccuGuide, is one of these innovations. A factory ordered option, AFS AccuGuide technology enables automatic steering of your harvester with ultimate precision along every row thanks to our high performance AFS GPS receiver and steering controller.

BENEFITS

• Peace of mind with repeatable accuracy thanks to superior GPS technology onboard
• Intuitive operation through the familiar AFS Pro700 display – operators can easily enable autosteering functions
• Improved operator performance using automated steering, allowing the operator to better concentrate

Our services are for you.

From the very first stages of every model’s development, we think about how best to provide maintenance and repair services for your Case IH product. We strive to ensure that the latest ideas from the agricultural machinery world continue to be of relevance even after your machine has been delivered to you. Our engineers continually review the market and can implement the very latest developments when your tractor, combine, harvester or baler is being serviced.

We are committed to minimizing costs and the length of time your machine spends in the workshop.

More details on how this is accomplished can found in the High-Tech section.

Case IH offers a complete warranty of 12-months on the vehicle regardless the working hours.

Warranty service is not limited to vehicles; purchase of a Genuine Case IH spare part comes complete with a 6-month warranty on that part.

Service you can count on - we guarantee it.

To minimise down time your Case IH dealer is supported by some high-tech tools. These tools include:

ASiST is an advanced tool provides Case IH dealers with access to state-of-the-art technical assistance to enable efficient diagnosis.

Electronic Service Tool (EST) enables Case IH dealers to communicate with the Case IH product for general service work and facilitates prompt troubleshooting and resolutions.
eParts4.0: Electronic parts catalogue that can provide part numbers and product details required for Case IH machinery in a matter of seconds.

eTIM - Technical support tool that provides the ultimate level of connected and proactive maintenance. Allowing dealers and customers to work together in ensuring early identification of issues and maximum performance of their machine.

AFS Connect™ helps customers to seamlessly manage and securely share relevant machine data and equipment information with their dealer for fast and transparent communication, anywhere, anytime.

eWarranty is our online platform that allows dealers to lodge and manage customers warranty claims and access historical warranty information.

Power Your Performance. Fast. Easy.

Whether you’re running legacy machines or new equipment, MyCNHiStore.com makes it easier for you to find the parts you need, exactly when you need them – all from the convenience of your laptop or phone!

Be ready with expert service. Your Case IH Dealer knows best how to protect your equipment investment.

Your Case IH dealer knows your equipment. Only your dealer is trained by the organisation that made your machine, and is well-versed in the latest, most comprehensive service and diagnostic techniques. Your Case IH dealer can spot important maintenance issues before they become costly repairs and offer preventative maintenance and warranty plans that guarantee the lowest cost-of-ownership over the life of your machine. Knowledgeable service and special training program offerings mean you'll be ready to take on anything that comes your way during the season.