Parts and Services

Parts

Safety is an essential quality feature of an agricultural machine. That's why Case IH engineers take care to get every detail just right, and why they recommend using only genuine Case IH parts for the repair and maintenance of Case IH products.

Case IH Parts

Case IH Parts protects your equipment investment and maximizes your productivity on the field. This is because nobody knows your machine and your needs better than us, the only one able to give you Case IH Parts that guarantee over time the efficiency and the value of your machine. Case IH adds to the superior quality of the spare parts, custom-made aftersales services, personalized maintenance solutions and a technical assistance guaranteed by ultra-qualified experts.

Your machine's favorite spare parts

Only Case IH can guarantee to your machine the genuine quality and performance, maintaining over time the value of your investment. Machines perfect performance is guaranteed to last, thanks to the use of Case IH Parts, designed by the same experts who built your machine.

Your business is our priority

Experience the high quality and expertise of our Service Network. Give to your machine and to your work the maximum performance with Case IH products and aftersales support services. You can count on:

Efficiency: Guaranteed by an extensive professional network of service centres, to provide you with 24/7 Non-Stop Assistance and to minimize machine downtime.
Technology: Combined with on-board solutions, leading edge technology allows technicians to effectively carry out operations on your machine, even remotely.
Savings: Secured by a range of Genuine replacement parts and personalised assistance programs designed to reduce the total cost of ownership of the machine.

Service

From the very first stages of every model’s development, we think about how best to provide maintenance and repair services for your Case IH product. We strive to ensure that the latest ideas from the agricultural machinery world continue to be of relevance even after your machine has been delivered to you.

Engineering Solutions

Our engineers continually review the market and can implement the latest developments when your machine is being serviced. We are committed to minimizing costs and the time your machine spends in the workshop.

Technology for you

To minimize down time of your machine, your Case IH dealer is supported by some high tech tools. These tools include:

ASIST: provides access to a worldwide database which permits immediate diagnosis of a breakdown and proposes the quickest solution for repair.
EST: is an electronic service tool used to trace possible problems in your Case IH product.
CNHi CARE app: connects you with a company personnel with the touch of a button on your mobile for any query on your machine.

TOLL free number 1800 419 0124: makes it easy for you to register a concern in your machine or to know anything about our products and our network with a single phone call.

Service and quality guaranteed

Case IH offers a standard warranty of 12 months or 1200 hours (whichever occurs earlier) from the date of installation of machine. We also offer extended warranty option of 24 months or 2400 hours (whichever occurs earlier) from the date of installation of machine. Warranty is not only limited to your machine; all Case IH spare parts come complete with a 6 months warranty.

Training

Case IH always insists on the most powerful technology, and to provide service to these machines, we need highly qualified people. Hence, we develop specialized training courses for our employees such as the Case IH Electricals and Hydraulics specialist. This way, we stay ahead of the challenges in the present and ready to meet the high service requirements of the future.

We have various training programs to suit the requirement of every individual who comes across the life cycle of machine such as operator training, cane manager training, technician training etc. Most of the training programs are conducted in field by practically demonstrating the features of machine. Our engineers are trained to be specialists in various service sectors based on their strengths and preferences. This process not only maximizes employee satisfaction, it also improves our customer service.