Who is working in the Agriculture Business knows that things may go wrong, but what makes the difference is the way you react to them. That’s why CASE IH wants you to feel confident about the support provided in case of breakdown!

Max Service support operates around the clock in high season, in close partnership with the dealer network, to reduce any down time you may experience to an absolute minimum.

The dealer network together with CASE IH Parts and Services team has the main target to get the customers back on the move as quickly as possible, and the solution may come through a quick shipment of parts, the support on field of CASE IH field technicians, courtesy units wherever applicable, even the factories are engaged, all with the same objective: downtime to minimum whatever it costs.

Another new important feature at the service of the Max Service is the one applicable to the connected machines: Case IH and the dealers have real time visibility of the error codes present on their fleet machines, and they will receive an alert when the case is critical, that means it may be reason of machine down if not cure promptly.

In many cases CASE IH and Dealers do no longer wait for you to call when the issue already happened, but the dealer proactively fix it even before it affects you! Max Service team will follow up the request until the machine is fully repaired, CASE IH and the Dealer Network are at your side until the work starts again, and beyond!​