Service solutions for your farming

From the very first stages of every model’s development, we think about how best to provide aftersales services for your Case IH product.
Our wide range of products and services is constantly evolving and takes advantage of the latest technologies to guarantee you cutting-edge and proactive support so that you can effectively manage your machines, maximizing uptime and enhancing your productivity.

SAFE<span style="color:#a12125;">GUARD</span> CONNECT

SAFEGUARD CONNECT

SAFEGUARD CONNECT is the combination of the best Case IH Services into one unique comprehensive package. A set of added-value services for the long-lasting protection of your investment and the maximum productivity of your farming.

SAFEGUARD CONNECT includes:

SAFEGUARD WARRANTY
PRE SEASON CHECK / INSPECTION
MAX SERVICE
(AFS CONNECT) - TELEMATICS & FLEET MANAGEMENT
CUSTOMER PROACTIVE REMOTE SUPPORT
OPERATOR TRAINING

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SAFE<span style="color:#a12125;">GUARD</span> WARRANTY

SAFEGUARD WARRANTY

The Case IH Extended Warranty program under the same condition as the first year. SAFEGUARD WARRANTY allows you to protect your investment from exposure to risk of unexpected repair cost, harvest with peace of mind, keep operating cost under control and, at same time, increase machine resale value.

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PRE-SEASON CHECK

The professional yearly inspection executed by the Case IH dealer technicians , according to official Manufacturer inspection list. PRE-SEASON CHECK covers more than 200 check points, keeping machine always in good shape, preventing unwanted downtime during the season. The inspection is provided once a year during 3 years, at your best convenience. After the check, you can decide to proceed or not with the recommended repairs.

MAX SERVICE UPTIME

The Case IH support operating around the clock in high season, in close partnership with the dealer network, to reduce any downtime you might experience to a minimum. Your Dealer, together with Case IH Parts & Service team, as the main target to get you back to work as quickly as possible. Solutions may come through the priority shipment of needed parts (24/7), the support on field of Case IH technicians, courtesy units wherever applicable.

PROACTIVE REMOTE SUPPORT

Through the Proactive Breakdown Support, our Control Room technicians constantly monitor connected machines’ performance and, if needed, send an alert to the dealer that proactively manages and resolves potential issues even before you perceive that something is going wrong with the machine. Thanks to the proactive support your machine productivity increases since potential issues are detected at as early as possible and resolved by your dealer in record times hence avoiding downtime.

OPERATOR TRAINING

The professional training for machines’ operators delivered by your Case IH Dealer. It focusses on all the new functionalities of your new Puma AFS Connect to avoid an improper use of the machine and to allow to reach maximum performance.

AFS CONNECT ™ TELEMATICS AND FLEET MANAGEMENT

AFS Farm management Software allows to view, edit, manage, analyze and utilize all Precision Farming data collected from the equipment and other sources. Manage your fleet on your office computer or by using the AFS Connect Mobile APP by getting information about recent operations and monitor machine status. You can easily administer and even change all in-field Precision Farming AB Lines at any time in the year so that all machines will then use exactly same lines every year, every season.

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